In the past year, my country’s investment and output in the field of AI technology have achieved remarkable results. At the moment of the development of a new round of scientific and technological revolution,Data transformed new production factors, computing power acts as new basic energy, and artificial intelligence has become a new production tool.Artificial intelligence technologies such as large models have become the core power to lead the new generation of industrial changes.

On April 9, the highly anticipated Baidu Smart Cloud Global Ecological Conference was held in Chengdu.Ms. Chen Ruo, general manager of Baidu Smart Cloud Channel Ecology, released surprises in the main forumScene application model -“AI delivery courier” on the courier 100 incorporate Baidu Smart Cloud Qianfan Model Platform.

Chen Dengkun, general manager of the courier 100, and Li Chaoming, the head of the Industry Research Center, have previously accepted an interview with the “Condition Frontline”, saying thatExpress and generation AI and search are the combination of heaven.Focusing on customer value, coupled with its own innovative genes, express 100 big model capabilities from check -ups to the three major scenes of express delivery and courier courier have been made.The first large model AI native commercialization application of the express logistics industry.90%of user feedback can be distributed and automated through AI. The courier 100 “AI delivery courier” is easier to achieve“Send Express in one sentence” or “Send a courier”!

Ms. Chen Chen, general manager of Baidu Smart Cloud Channel Ecology, surprised to release the courier 100 “AI delivery courier”

The following is an interview record:

From the early DOS to Windows, to the cloud service, Kingdee has continuously followed technological innovation to make product innovation, empower customers, create value for customers, and help customers succeed.The same is true for express delivery 100. From the pain point of solving ERP customer logistics tracking, toSolve the management problems of the enterprise, input and sales, and production and manufacturing issuesWe hope to use the Internet technology to continue to break through the boundary of the original ERP.soIn 2010, the Express 100 was founded, and in 2011 it became the first batch of partners in the Baidu box. Now it has become the first group of Baidu AI partners, spanning two technical eras.

Li YanhongRelease the first group of partners of the “Spirit Matrix”

100 courier ranked above it (two rows of left and fifth)

Secondly, Mr. Li Yanhong mentioned at the Baili World 2023 conference.The model itself does not generate value, application is the meaning of the existence of the big model.I agree very much.The big model must be combined with the scene to be sticky to create better value for usersEssence

The genetic AI is a combination of heaven.Express query is essentially a structured orientation search, and the generation AI and express query are alsoCombined by heaven. Focusing on customer value, coupled with its own innovative technical genes, Express 100 will have large model capabilities fromCheck the three major scenarios of express delivery to express delivery and tube courier,doneThe first large model AI native commercialization application of the express logistics industryEssence

Chen Dengkun:Any new technology may not be able to survive the cost to reduce the cost and increase the efficiency immediately at the beginning.The business model is divided into two parts, the first is usCan you create value for customersThe second is to create value for customers, whileCan we achieve our own business purposeThe second step will be considered ROI.The innovation combined with the large model and express scene based on the express 100 has been exploring, and it has also achieved better results, which are mainly reflected in “cost reduction” and “efficiency”.

In terms of cost reduction, we takeLarge model application to express 100 customer service scenes, Intelligent solving 90%of the prosecution problem.Through the prompt work, the customer’s problem is quickly classified, and most of them can automatically follow up, such as refund or other actions.Another part requires the courier company to solve it, which can automatically generate work orders to connect with the courier company.Only 10%of those who really need artificial intervention are left to quickly reduce the work pressure and cost of customer service personnel, and improve work efficiency.

In terms of efficiency,Express 100 “AI Express” can greatly improve consumer experience.All consumers also want to experience new products, new services, and capabilities.Today, artificial intelligence and big model capabilities are what most consumers want to experience.When consumers are in a real application scenario, they can bring freshness, thereby increasing the brand’s attractiveness and driving business growth.To enlarge existing demand and stimulate potential demand, this is efficiency.But it is still at the beginning, and it is still difficult to flatten ROI immediately.

The combination of artificial intelligence, large models, and application scenarios is a major trend and irreversible.Express 100 is not a gimmick, but a real followed usBusiness scenario, production process, transaction processCombine.We have initially seen the value used by customers, and received good feedback, which strengthened our determination to continue to cooperate with Baidu’s model, promote and apply it to more scenes.

In essence, the cooperation between express 100 and Baidu is the same, because we all provide professional information in the express logistics industry, and Baidu is the entrance to the user collection.In our own business process, the cooperation with Baidu isIntegration of service capabilitiesBaidu Smart Cloud provides cloud services to use its ability in our user business process.In the future, it will deeper in AI cooperation, because it is closely integrated with our business processes.

The second is that all business must return to Roi. For us, we have two costs. One is to call our own internal R & D investment and the cost of promotion.As the user scale benefits come up, it has decreased significantly.

Li Chaoming: January 2024,Express 100 “AI Delivery Express”The official development was completed, and some users were open to try it. About 45,000 users have been formally used.There are after -sales scenesNearly 200,000 users are using it,90%of user feedback can be distributed and automated through AISome distribute to the courier company, and some of them are distributed to our own customer service to deal with it, which greatly reduces the cost.